返金ポリシー
Return Policy
At Rydecruz, your satisfaction is our priority. Here's how our return policy works:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your items must be unopened in original packaging or have never been used.
If the product is customized (print-on-demand), unconditional returns are not accepted. Returns are only permitted if the product is defective or damaged.
To start a return, you can contact us at contact@rydecruz.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at contact@rydecruz.com.
RETURN METHOD
Your option to send us your return: In The Shop
HOW CAN YOU GET YOUR RETURN SHIPPING LABEL?
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Defective Product
Return shipping is completely free. You can download and print the return label at no cost. -
Customer Remorse
You are responsible for the return shipping cost.
OUR FEES FOR RETURN OR REFUND IN THE UNITED KINGDOM
Damages and Issues (Defective Products)
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For our defective products, return shipping is completely free. This means your shipping fee is USD 0.00 and the re-stocking fee is USD 0.00.
For Your Responsibility (Customer Remorse)
Please inspect your order upon reception and contact us immediately if the item that you purchased by mistake isn’t needed anymore or if the wrong products are ordered so that we can evaluate the issue and make it right. For remorse-based returns, you are responsible for the actual cost of return shipping. The re-stocking fee is USD 0.00.
Unfortunately, we cannot accept returns on sale items or gift cards.
No B.S. Return Policy
We value transparency. Your full cash refund will be processed instead of credit, allowing immediate use of the funds.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If the product is customized (print-on-demand), unconditional refunds are not accepted. Refunds are only permitted if the product is defective or damaged.
If more than 15 business days have passed since we approved your return, please contact us below
Email: contact@rydecruz.com
Fill out our Contact Us Form here